Returns & Exchanges
At Loot Crate, we want you to love your mystery gear; however, if your items arrive damaged or incomplete, our 30-day return policy ensures you get the replacement or credit you deserve. Please note that due to the mystery nature of our crates, we generally do not accept returns for items based on personal preference.
Contact Support
Reach out to our Support Squad within 30 days of delivery to initiate a return or report a missing or damaged item.
Provide Documentation
Include your order number and clear photos of any damaged products or the shipping label to help us expedite your claim.
Ship It Back
Once approved, follow the provided instructions to send your item back to our warehouse using a trackable shipping method.
Receive Resolution
After we inspect your return, we will issue a replacement for the damaged item or apply a store credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing